Gina | Client Experience Auditor

What does it actually look like from your client's POV?

The perfect solution for creating a beautiful and effective client journey.

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Your systems strategist set everything up.


Your workflows are automated.


Your CRM is up and running.

But do actually know if it's all working correctly?

* Is it smooth or confusing?

* Does it feel premium or transactional?

* Are there moments of hesitation before paying?

That’s where I come in.

Hey, I'm Gina. Coaches hire me to be their "fake client". I fill out the inquiry form, sign the contract, pay the invoice, go through onboarding and then tell them exactly what's working and what needs fixing.

Think of me as a mystery shopper for your client experience, except instead of checking if the fries are hot, I'm checking if your onboarding makes people want to ghost you.

How does it work?

We have a quick intro call

You fill out a simple questionnaire telling me all about your business, your clients, and what you're most worried about and then we hop on a quick call to talk about it a little more.

Test version is set up

After I've learned enough to move through your journey the way a real prospect would, you duplicate your offer at a $1 test price with a simple "for audit purposes" note on the contract. You give me your starting point, usually your inquiry form or contact page, and step back.

I go through everything as a real client

Inquiry. Communication. Proposal. Contract. Payment. Onboarding, checking both if it flows seamlessly and how I feel at every single step.

You get an honest, detailed report

Either a written, or video walkthrough breaking down every touchpoint. What felt great, where I hesitated, what created confusion.

You’ll uncover:

* Hidden friction that'll cost you conversions

* Gaps in your onboarding experience

* Moments where your offer doesn’t feel worth the price

* Missed opportunities to build trust and authority

* What’s working (so you can double down on it)

How much is it?

The Audit + Video Walkthrough

I go through your full Honeybook client journey and deliver written and video findings covering every touchpoint from inquiry to onboarding.

  • Full journey walkthrough (inquiry through onboarding)

  • Written experience report with observations and recommendations

  • Video walkthrough of the full journey

$297

Founding client rate. This offer will increase in price.

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All audits are conducted with a test version of your offer. No real contracts are executed and no actual client relationship is created.

If:

  • You just had your HoneyBook or Dubsado set up and want to test it before real clients go through it

  • You're getting inquiries but losing people somewhere in the process and can't figure out where

  • You're launching a new offer and want to pressure-test the experience first

  • Something feels off in your client journey but you're too close to see it

This is for you!

Did I miss something?

Will you actually pay?

Yep. The $1 goes through your real payment processor so we're testing the full experience including checkout, confirmation emails, and anything that triggers after payment.

Do you sign a real contract?

The contract is real in the sense that you'll see it signed in your system, but it includes a disclaimer that it's for audit purposes only and doesn't create an actual client relationship.

How long does it take?

It all depends on how in depth your workflow is since I move through your journey at the pace a real client would. This includes any delays built into your automations. Full delivery could take between 7–14 business days. That's what makes the audit real.

What if I don't use HoneyBook or Dubsado?

At this time, my focus is on those who use HoneyBook or Dubsado. Please stay tuned as I will be expanding this in the future.

Do you offer refunds?

Because this is a done-for-you service that requires my time and findings, all sales are final once the project has started. If you want to cancel beforehand, a 25% administration fee is nonrefundable. That said, if you have concerns about the deliverable I'm always open to a conversation.

How is communication handled?

Discovery calls are booked through my scheduling link. From there, all project communication happens via email so everything stays organized and documented in one place.

How does payment work?

I take 100% upfront and payments are processed securely through Honeybook.

Are you ready to see what it looks like to walk in your client's shoes?

Book a free chat to see how we can collaborate and make sure your workflow is flowing before you launch.

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